Free Shipping on domestic orders over $95
It is our policy to handle only the best quality pipes etc. However, If you are not completely satisfied, you may return any merchandise for a refund if certain conditions are met. See below for proper steps to be taken to insure your refund.
Returns/Refunds: Except for the extenuating circumstances described below, we provide a 2 week, no questions asked return policy. Simply email firstname.lastname@example.org to arrange a return/refund. Return shipping to be paid by the buyer!
Pipe Returns/Refunds: A pipe may be returned for any reason within 2 weeks of purchase, provided it HAS NOT been smoked! If you experience a 'burn-out', extremely rare, please email us to arrange a return. We will give you a refund, or an exchange, at our discretion and/or the discretion of the pipe maker. We do not warranty pipes against excess wear and tear, such as tenon breakage, cracking from dropping the pipe, etc. Return Postage to be paid by the buyer!
Shipping Damage: If your item is damaged in shipping to you please refuse your order, indicate "damaged" on delivery receipt and call us immediately so we can start working on replacing/refunding your order. We will take all steps necessary to insure that you have your replacement product or refund as soon as possible.
International Returns Marked "Refused" or "Unclaimed": If you refuse to pay your local duty or tax, and the carrier bills TheBriarPipe.com for the unpaid charges, we will subtract this amount and any return shipping fee from your return credit once the order is back. No refunds will be given for items that are seized at your local customs office or abandoned. There will likewise be no refund for damaged products on return orders that are marked "Refused" or "Unclaimed." We reserve the right to charge a 15% restocking fee for any international order that is returned to us because it was refused or unclaimed. The original shipping fee is non-refundable.
Return Shipping Address:
6664 S. Lakeview St.
Littleton, Co. 80120